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Contact Maev Customer Care

What is Maev?

How are Maev products different from other pet brands?

I have a question and I want to talk to a person about it.

General

Do I need to keep the food frozen?

What is a raw food diet for dogs?

Why should I feed Raw?

What are the benefits of a raw food diet?

Is a Raw Food diet the same thing as Grain Free?

What is the difference between Raw Food and Fresh Food?

Is a raw diet safe? What about toxins and bacteria?

What are the ingredients in the Beef Raw Food formula?

What are the ingredients in the Chicken Raw Food formula?

What are the ingredients in the Puppy Raw Food formula?

How do I calculate my dog's portion?

Can my puppy eat raw food?

What are the quality of the ingredients?

Where are Maev products made?

Do I need to consult my vet before switching to Maev?

How does Maev Raw Food work?

How does Maev Bone Broth work?

How do Maev Vitamin Bars work?

How does the transition plan work?

Can I mix a raw bowl with bone broth and supplement bars?

Do I have to thaw the frozen products before serving?

Where do I store the food?

Our Food

How can I update my order?

How can I check the status of my order?

How much notice do I need to give before cancelling an order?

Can I use multiple promo codes at checkout?

How does my subscription plan work?

Can I delay my upcoming order?

How do I cancel my account?

What payment methods are accepted?

Can I cancel an order?

When will my order be shipped, and how can I track it?

Subscriptions & Orders

How do rewards points work?

How can I check my points balance?

What are the different rewards tiers?

How does the referral program work?

When will I receive my referral reward?

Rewards & Referrals

Do you ship nationwide?

How long does shipping take?

How flexible are the shipments?

What if my shipment is delayed or arrives thawed?

How should my Raw Food arrive?

What if my food has partially thawed?

What if my food is delayed or missing?

How should my Bone Broth arrive?

Packaging & Shipping

Careers

Press & Partnerships

Bulk Ordering

Company

Questions about Maev Subscription and Order Policies and Expectations.

Questions about our rewards & referral programs.

Questions related to packaging materials, shipping policies, and shipping regions.

Questions about company policies, open positions, press, and partnerships.