How should my Raw Food arrive?Updated a year ago

The food is shipped frozen on dry ice. Store the food in the freezer and leave the dry ice in a well-ventilated area to evaporate. 

If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in.

If some or all of your food has defrosted, but is still cold to the touch, it’s 100% safe for your dog to eat. However, we’ve noticed that refreezing a thawed bag might cause pieces to cluster together, making it harder to serve. If this happened to your box, get in touch with our team so that we can send you a complimentary reshipment.