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Packaging & Shipping

Questions related to packaging materials, shipping policies, and shipping regions.

Do you ship nationwide?

Yes, we can ship anywhere in the continental United States. At this time, we do not ship internationally.

How long does shipping take?

Once your order is placed, you can expect it to arrive within 3-7 business days. Once your order is shipped, your order should arrive within 2-3 days. We ship out orders every Monday-Thursday. We do not ship on Fridays to insure that your shipment is

How flexible are the shipments?

Very! Simply connect with our Care Team to update, rush or delay a shipment, and we’ll do our best to process your request. Generally, if you request a change at least 24 hours before your order is placed, we will be able to adjust the order. Unfortu

What if my shipment is delayed or arrives thawed?

When it comes to a raw food diet, safety comes first. To keep your products frozen, we pack each box with enough dry ice to last 3 to 4 days. But, we sometimes see delays or unpredicted weather changes affecting our boxes. Don’t worry, we purchase sh

How should my Raw Food arrive?

The food is shipped frozen on dry ice. Store the food in the freezer and leave the dry ice in a well-ventilated area to evaporate. If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the

What if my food has partially thawed?

The food is shipped completely frozen on dry ice. If the dry ice in your box has evaporated, but the food is still frozen, don't worry - that's totally normal. Store the food in the freezer and recycle the box it came in. If some or all of your food

What if my food is delayed or missing?

As dog owners ourselves, we know how inconvenient this is. Your dog deserves the absolute best, and we’re working quickly to fulfill your order. If your box is delayed in transit or lost, get in touch with our team via email and we will work to get y

How should my Bone Broth arrive?

Your Bone Broth should arrive as bite-sized frozen cubes in a freezer-safe jar. Store immediately in the freezer — it’ll keep for six months. If your Bone Broth has thawed in transit, please get in touch with our team and we will get your order taken

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